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The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.
Essential Responsibilities and Tasks
• Receive orders from customer via phone, email, or fax
• Processes customer orders/changes/returns according to established departmental policies and procedures
• Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders
• Confirm pricing with customer on all orders
• Informs customer of product prices, shipping date, anticipated delays, and any additional information needed by the customer
• Answers general calls and directs customer and/or caller to the correct person or department
• Aids with customer complaints
• Cultivates and maintains a strong knowledge of company products and processes
• Prepares and maintains various reports
• Serves as liaison with operations, materials management, and shipping personnel
• Maintain and update customer files with address changes, pricing quoted by salespeople, products, delivery instructions, or other customer notes as needed
• Partner with sales team to meet and exceed customers’ service expectations
• Performs clerical duties such as photocopying, faxing, filing, and collating
• Other duties as assigned by supervisor
Full Time
Wholesale
$78k-97k (estimate)
08/04/2023
06/05/2024
brenntag.com
SOUTH PLAINFIELD, NJ
7,500 - 15,000
1874
STEVEN TERWINDT
$3B - $5B
Wholesale
Brenntag ConnectingChemistry worldwide Brenntag is the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,000 employees worldwide and operates a network of more than 670 sites in 77 countries. In 2020, Brenntag generated sales of around 11.8 billion EUR. The two global divisions, Brenntag Essentials and Brenntag Specialties, provide a full-line portfolio of industrial and specialty chemicals and ingredients as well as tailor-m ...
ade application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. In the field of sustainability, Brenntag pursues specific goals and is committed to sustainable solutions in its own sector and the industries served. Brenntag shares are listed at the Frankfurt Stock Exchange and are included in the MDAX and DAX 50 ESG.
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The job skills required for Customer Service Representative include Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.